RE: TATA TUBE WATER SOLAR HEATER SYSTEM TANK FAILURE Serial Number : TBDH 090 12 Capacity : 200L With above reference I would like to put a few lines before you for your kind consideration. I have purchased Tata Tube Water Solar Heater System of 200 liters on 03-11-2012 from the Authorised Dealer of your company. The said water solar system’s puf insulated tank started getting inflated from 1st Dec. 2015 and there was leakage of water from tube joints also happened. I again complained to the local dealer and they send service person on 28-12-2015 who tightly gripped joints of tube of solar with hard steel wire and charged of Rs.100. But my problem was not solved. Tank got more inflated and now there is leakage from tank again complaint the Dealer now the dealer said you have to change the Puf Insulated Tank at your cost. At the time of purchase I was provided 5 yeay warranty for the said tank. And still in warranty. India’s most trusted brand TATA provide quality brand Puf Insulated Tank and so we are charging almost Double for you can purchase two water heater solar system of loacal brands those were the words of your Dealer at the time of purchase. I have also complained to you customer care of Tata Solar bearing complaint no. 66821 and 100844 and till date I have sent 16 mail to This email address is being protected from spambots. You need JavaScript enabled to view it. but it very sorry to say as my complaint didn’t solved till date and I have no option but to put matter before you for your kind consideration. At this juncture Sir it will be very small thing for you to sanction amount of Tank or to replace me Puf Insulated Tank free of cost. I submit herewith zerox copy original bill which I have paid through cheque and copy of 5 year warranty letter for the supporting proof. Looking to lenient situation of middle class customer like me now You are the only hope to consider my genuine complaint kindly arrange to replace Puf insulated Tank at free of of cost because this product in warranty period. I think my trust with TATA brand will never break. Hoping for the positive and fruitful answer from your side . Thanking you. Sincerely Yours, RAJIV A BHATT