7TH JAN 2015. DEAR SIR, THIS IS TO STATE THAT I (YASH TARULBHAI SANCHELA) HAVING MY SAVING BANK ACCOUNT SINCE YEAR 2012.WITH INDIAN OVERSEAS BANK AT BHAKTINAGAR BRANCH RAJKOT. MY ACCONT NO.IS 14263. I HAD GONE TO SBI ATM ON 31ST DEC'15 TO WITHDRAW RS.3000/- AT 11.20AM.1ST TIME WHEN I SWIPED THE CARD THEN MONEY DID NOT COME OUT.THE SLIP CAME OUT WHICH SHOWED SORRY UNABLE TO PROCESS. THEN I TRIED 2ND TIME FOR THE SAME AMOUNT THEN MONEY DID NOT COME OUT & I GOT THE SLIP WHICH SHOWED INSUFFICENT FUNDS & PLEASE CONTACT YOUR BRANCH.THEN I TRIED TO CHECK MY BALANCE THEN I GOT THE SLIP WHICH SHOWED BALANCE OF RS.383/. BEFORE SWIPING MY CARD I HAD A BALANCE OF RS.3383 THAT MEANS RS.3000/- IS WRONGLY DEBITTED IN MY ACCOUNT. I WENT TO INDIAN OVERSEAS BANK ON THE SAME DAY & COMPLAINED TO THE BRANCH MANAGER. I WAS PROMISED BY THE MANAGER THAT MY ACCOUNT WILL BE CREDITTED FOR RS.3000/- WITHIN 2 DAYS BUT TILL DATE NOTHING IS DONE. I HAVE BEEN VISITING DAILY AT MY BANK BUT IN VAIN. NOW THEY ARE SAYING THAT THEY HAVE MAILED FOR SAME ISSUE TO THEIR HEAD OFFICE & THEY WILL CALL BACK WHENEVER THEY GET THE REPLY FROM THEM. I WAS IN EMBARRASSING SITUATION WHEN I HAD TO PAY MY LIGHT BILL BEFORE THE DUE DATE. I HAD TO BORROW MONEY FROM MY RELATIVE TO PAY THE BILL BECAUSE I HAD NO ENOUGH FUNDS IN MY ACCOUNT DUE TO NEGLIGENCE FROM THE BANK DEPT. TODAY I HAD GONE TO THE BANK & ISSUED A COMPLAINT LETTER, WHICH IS SIGNED BY THE BANK AUTHORITY. I HAVE COLLECTED THE XEROX COPY FOR THE SAME. PLEASE SIR HELP ME IN THIS MATTER TO RECOVER MY MONEY FROM THE BANK & TAKE NECESSARY ACTION AGAINST THEM AT THE EARLIEST. THANKS & REGARDS YASH T SANCHELA.